(4.0 / 5)1395+ Ratings

PetSupplies.com Reviews

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Overall Rating

4.0
14 Reviews
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About PetSupplies.com

Petsupplies.com offers a wide range of products and services for pet owners. The site features an extensive selection of items including beds, toys, collars, leashes, and harnesses to ensure pets are comfortable, entertained, and secure. For pet safety and housing, they provide crates for dogs and cats. To keep pets engaged, they offer a variety of toys such as rope toys, KONG toys, and chew toys. The company is dedicated to expanding their product line to bring the latest and greatest in pet supplies. Their customer service team is committed to excellent service, offering assistance with order tracking, account updates, password resets, returns, and more. Petsupplies.com is part of TABcom, LLC, which operates several pet-related websites, indicating a broad expertise in the pet supply industry.

PetSupplies.com Pros & Cons

Pros of petsupplies.com:

  • Wide Range of Products: Offers a large assortment of small animal, bird, fish, and dog supplies.
  • Rewards Program: Customers can earn points on purchases, redeemable for dollar-off coupons and free products.
  • Members-Only Sales: Access to exclusive sale prices every month.
  • Special Gifts: Customers receive special gifts for their pet’s birthday or gotcha day.
  • Competitive Prices: Features discounted items in the clearance section, ensuring options for both premium and budget-friendly pet supplies.

Cons of petsupplies.com:

  • Customer Service Issues: Some customers have reported poor shipping and customer communication.
  • Order Processing Problems: There have been instances of orders not shipping promptly or being incomplete.
  • Price Changes: The site has been known to switch coupons, raising the order price by 20%.

Overall Rating: Petsupplies.com generally has a positive reputation for its product variety and rewards program, but it faces criticism for its customer service and order processing issues.

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PetSupplies.com Customer Reviews (14)

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Patrick Fiedler
Patrick Fiedler
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Feb 15, 2023
Crispino Fallaci
Crispino Fallaci
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Feb 15, 2023
Solt Hofman
Solt Hofman
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Feb 14, 2023
Matthew Berard
Matthew Berard
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Feb 14, 2023
Arthur Þorvaldsson
Arthur Þorvaldsson
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Feb 14, 2023
Michelle Meyer
Michelle Meyer
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Feb 13, 2023
Henry Fugère
Henry Fugère
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Feb 13, 2023
Gustavo Oliveira
Gustavo Oliveira
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Feb 13, 2023
Ramona Hill
Ramona Hill
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Feb 13, 2023
Kristy Pitts
Kristy Pitts
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Feb 12, 2023

PetSupplies.com Customer’s Q&A

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PetSupplies.com Features and Benefits

Petsupplies.com offers a variety of features and benefits for its customers:

  • Wide Range of Products: The site carries a large assortment of small animal, bird, fish, and dog supplies.
  • Rewards Program: Customers can earn points on purchases, with 10 points awarded for every $1 spent on qualifying purchases. These points can be redeemed for dollar-off coupons applicable to future purchases.
  • Product Rewards: Customers can get rewarded with FREE products when they purchase select food, treats, and more right within their dashboard.
  • Service Rewards: The more customers pamper and spoil their pets, the closer they get to earning a free pet service reward. This includes grooming rewards, pet wash rewards, and nail services rewards.
  • Members-Only Sales: Access to members-only sale prices every month.
  • Special Gifts: Customers receive a special gift for their pet’s birthday or gotcha day.

These features make shopping on petsupplies.com a rewarding experience for pet owners. Happy shopping!

PetSupplies.com Pricing

Petsupplies.com offers a Best Price Guarantee. This guarantee is valid prior to purchase and up to 14 days after the date of sale. The item must be identical in brand name, size, weight, color, and model number to qualify for the price match.

About Petsupplies.com Payment Method?

Petsupplies.com offers a convenient Auto Ship Program where customers can enjoy automatic deliveries and an additional discount off everyday low prices. Customers have the flexibility to change the Auto Ship frequency, item quantity, and payment method at any time online. This can be managed in the My Account section of the site. There are no commitments or fees, and auto shipments can be canceled at any time. The payment method for orders can be updated or changed as needed, providing customers with control over their purchasing options.

PetSupplies.com FAQs

FAQ

PetSupplies.com Alternatives

Here are some top alternatives to petsupplies.com:

  1. Chewy: An online-only store that carries a wide range of pet supplies, including food, toys, and medical treatments for both house pets and farm animals.
  2. Amazon: Offers an extensive range of pet products, including food, cages, toys, treats, and bedding.
  3. Petco: A large, trusted retailer with a wide selection of products for all sorts of pets.
  4. Petsmart: Offers a huge range of choices when it comes to brands and products.
  5. Pet Goods: Another alternative that offers a variety of pet supplies.
  6. PetSmart Alternatives: There are several other stores that can be considered as alternatives to PetSmart.
  7. PETA Recommended Stores: PETA recommends several online options that offer vegan, U.S. made items.

These alternatives offer a variety of products and services, making them great options for all your pet supply needs. Remember to compare prices and check for deals to get the best value for your money. Happy shopping!

FAQ

How To Open A PetSupplies.com Account?

To open an account on petsupplies.com, follow these steps:

  1. Visit the petsupplies.com website.
  2. Click on the "Create an Account" option.
  3. Fill in the required information such as Email Address, First Name, Last Name, Telephone Number, and Zip/Postal Code.
  4. Create a Password. The password should have at least one numeric, one upper, and one lowercase character.
  5. Confirm the password by entering it again in the "Confirm password" field.
  6. After filling in all the details, click on the "Create Account" button.

By creating an account, you authorize Pet Supplies Plus to send news, offers, and events to your email address. If at any time you do not wish to receive these, you may remove your email address from electronic communications by clicking on the Unsubscribe link in any promotional email. Happy shopping!

FAQ

Is it possible to track my PetSupplies.com's order online?

Order status and tracking information can be viewed by accessing your online account and viewing the order history details.
FAQ

What locations are covered by PetSupplies.com's delivery area?

Shipping is available to the 50 United States, APO/FPO addresses (USPS Priority Mail only), Canada, Guam, PO Boxes, Puerto Rico and the Virgin Islands.
FAQ

Can a PetSupplies.com's order be changed or cancelled?

If an order has not yet been processed, changes or cancellations can be made by calling Customer Service at 1.888.809.0751.
FAQ

Will return shipping costs be reimbursed?

Return shipping costs will not be reimbursed by PetSupplies.com for products returned due to reasons not caused by PetSupplies.com.
FAQ

How can I report a damaged or defective product?

Immediate contact with Customer Service at 1.888.809.0751 is necessary upon discovering any damaged or defective product, and all shipping and merchandise packaging must be saved.
FAQ

About Petsupplies.com Popular Products and Services?

Petsupplies.com is known for its comprehensive selection of pet supplies and accessories. Among the popular products are cozy beds for dogs and cats, ensuring comfort for pets during rest. The site also offers a variety of collars, leashes, and harnesses to keep pets secure and stylish. For pet safety and housing, crates are available for both dogs and cats. To keep pets entertained, the store provides a range of toys, including rope toys, KONG toys, and chew toys. These products are designed to cater to the needs of pets and are part of the company's commitment to expanding their product line with the latest items for pet care.

FAQ

Petsupplies.com Return Policy?

For returns at Petsupplies.com, customers have a 30-Day Return Policy to return items that are not completely satisfactory. Items must be new, unused, in original condition and box, including all parts, accessories, and packaging. A Return Authorization Number (RA#) is required, which can be obtained by contacting customer service. The RA# must be visible on the outside of the shipping package and on the packing slip. Returns without an RA# may face processing delays and a 10% processing fee. Items returned dirty, with animal hair, missing parts, or packaging, or deemed unsellable will incur a 20% restock fee. Return shipping costs are non-refundable unless the item is returned due to an error by Petsupplies.com, such as damaged, defective, or wrong items sent. For protection, it is recommended to send returns prepaid via carriers like UPS or FedEx. Petsupplies.com is not responsible for lost or damaged return shipments. Refunds are processed to the original payment method once the return is received and inspected. If an item is missing, damaged, defective, or incorrect, contact customer service within 10 days of receipt. After 10 days, defective or damaged merchandise issues should be directed to the manufacturer. Prescription medications and vaccines are not returnable, except in case of a manufacturer recall. For shipping, Petsupplies.com offers $1.99 Flat Shipping on orders over $39 up to 30 lbs, valid on Economy Shipping in the 48 contiguous states. Orders over 30 pounds have an additional charge of $.30/lb for Economy shipping. Some products may require Ground Shipping due to carrier restrictions and are not available for Economy Shipping. Oversized products requiring Motor Freight delivery are excluded from the reduced shipping offer. Promotional discounts are reflected at checkout and some products may be excluded from discounts due to manufacturer guidelines. Shipping options vary and customers can track their orders online. Products may be shipped to the 48 contiguous United States, Canada, APO/FPO addresses, Alaska, Hawaii, the Virgin Islands, Puerto Rico, and Guam, though restrictions apply based on location.

FAQ

What are some popular products on Petsupplies.com?

Some of the popular products on Petsupplies.com include a variety of items for different pet needs. For dogs, there are cozy dog beds, collars, leashes, harnesses, and a selection of toys like rope toys, KONG toys, and chew toys. The site also offers dog crates and carriers for safe transportation. For cats, cozy cat beds, cat crates, and scratchers are among the favorites. Additionally, automatic feeders, waterers, and bowls are available for both dogs and cats, ensuring pets are well-fed and hydrated. Health and wellness products, including flea and tick control, as well as grooming supplies like shampoos and brushes, are also sought after. For pet owners, there are gifts such as books, DVDs, and clothing. It's clear that Petsupplies.com caters to a wide range of pet care essentials, offering products that ensure pets are comfortable, entertained, and healthy.

FAQ

What are the prices and costs of Petsupplies.com products?

The prices and costs of products on Petsupplies.com vary widely to cater to different needs and budgets. For example, dog toys start at $3.77, offering a 16% savings from the original price. The website features a Clearance Sales Event where customers can find discounts on beds, toys, collars, leashes, and more. Additionally, there is a $1.99 Flat Shipping offer on orders over $39. The site provides a range of products at competitive prices, including discounted items in the clearance section, ensuring options for both premium and budget-friendly pet supplies.

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